Automatic cleaning and processing of distorted data
Up to four times better performance than existing business heuristics
Comprehensive diagnostics of the health of your relationship with customers
Customer retention has become a key area of focus in many sectors, including retail, telecommunication, banking and insurance. deepsense.ai’s customer churn prediction solution adds value to business heuristics and identifies churn risk up to four times more effectively.
Customer churn prediction tells us how likely a customer is to discontinue an ongoing contract. Identifying the customers that are likely to churn and preventing attrition is a challenging task simple business heuristics often fall short on.
Churn prediction solution
deepsense.ai’s customer churn prediction solution combines improved data management process with a powerful advanced predictive analytics tool. Companies are able to use their limited resources to increase customer retention by:
Prioritizing the customers relationship managers should contact (customers who have decided to leave as well as dormants).
Exposing drivers of churn phenomena, giving them the ability to resolve underlying issues upon occurrence and prepare better retention offers.
Quantifying trends in the expected volume of clients or products.
Churn prediction process
Provides an infrastructure for integrating, cleaning and organizing data which forms the basis for performing machine learning on the customer data.
Explores how well churn is captured by the client’s definition.
Provides data driven validation of expert business theories about churn drivers.
Creates a predictive model that can produce leads and descriptions that contextualize the model’s results.
Functions as a visual tool for account analysts and managers.
Comes with workshops and training for analysts and managers.
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