AI-driven service ticket management engine

Automating your support processes to deliver faster resolutions

Up to 50%

reduced time to resolution

Up to 40%

decreased workload

Up to 50%

decreased onboarding time

Use cases

Quickly search for the likely solutionQuickly search for the likely solution

Fully leverage your existing knowledge base with a powerful AI-based search engine

  • Match service tickets with Knowledge Base entries or other external repositories and databases
  • Leverage extra information extracted from the metadata

Find-similar-ticketsFind similar tickets

Instantly find all similar tickets to validate the resolution and avoid duplication of work

  • Identify and automatically resolve similar tickets thanks to troubleshooting and past resolution data


Automate your support service for common “how to” requests and allow your staff to focus on more complex problems

  • Let your customers report issues via chat dialogue and immediately get a resolution for simple requests

Easy to deploy

Suits your systemsSuits your systems

Communicates with your service tickets system via Rest API

Service ticket managementNo AI expertise needed

We offer e2e automated solution with no AI capabilities required on your site

Discover how Service Ticket Engine by can help to improve support function

Backed by a powerful AI engine

Our system is based on a Natural Language Processing components that consists of carefully selected models and algorithms to reliably deal with a variety of service requests

Key word extractionKey word extraction

TF-IDF, TextRank, RAKE

Named entity recognitionNamed entity recognition

Conditional Random Fields, Deep Neural Networks

Text classificationText classification

Neural Networks, Random Forests, SVM

Text embeddingText embedding

Transfer learning

A modular architecture of state-of-the-art AI models

Deployed in a containerized microservice-based architecture which smoothly integrates with your existing architecture

AI-driven service ticket management engine

Let’s connect!

Contact us to find out how the Service Ticket Engine by can become a part of your support process

Contact us!

Contact us

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  •, Inc.
  • 2100 Geng Road, Suite 210
  • Palo Alto, CA 94303
  • United States of America
  • Sp. z o.o.
  • al. Jerozolimskie 44
  • 00-024 Warsaw
  • Poland
  • ul. Łęczycka 59
  • 85-737 Bydgoszcz
  • Poland
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