Issue management for IT Operations

Service ticket volume prediction with 70-95% accuracy

Meet our client

INDUSTRYTelco

CUSTOMERLeading IT Infrastructure
Monitoring Platform

How we did it

Challenge
A large software provider for IT operations needed to expertly handle a huge volume of service tickets. We created a solution that expedites the ticket resolution process by forecasting request volume in advance and employing suitable resource allocation.

Our Solution
We created a solution to forecasts the volume of service tickets based on multiple ML techniques, including log structure discovery and parsing, periodicity detection, time-series analytics, frequent pattern mining, entropy-based encoding and temporal association detection.

Benefits
Our solution forecasts service ticket volume with 70-95% accuracy, additionally generating actionable resource-allocation suggestions.

We want to hear from you

    Fill out this quick form and we will contact you shortly




    You can modify your privacy settings and unsubscribe from our lists at any time (see our privacy policy).

    This site is protected by reCAPTCHA and the Google privacy policy and terms of service apply.

    Find us
    • deepsense.ai, Inc.
    • 2100 Geng Road, Suite 210
    • Palo Alto, CA 94303
    • United States of America
    • deepsense.ai Sp. z o.o.
    • al. Jerozolimskie 44
    • 00-024 Warsaw
    • Poland
    • ul. Łęczycka 59
    • 85-737 Bydgoszcz
    • Poland
    Let us know how we can help