Our automated solution increased the conversion rate from 10% to 23%, significantly improving the efficiency of the appointment scheduling process.
Meet our client
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Client’s Challenge
The client aimed to automate doctor-patient appointment scheduling, increasing self-scheduled bookings to let doctors focus on key tasks and allow patients to book anytime. However, their existing AI solution was ineffective, with only 10% of callers successfully booking appointments.
Our Solution
We redesigned the solution by advanced prompt engineering, and adding evaluation and monitoring tools to optimize conversations. We created a natural conversation flow that allowed the system to gather and provide all necessary information without relying on rigid scripts.
Client’s Benefits
Our automated solution increased the conversion rate from 10% to 23%(compared to 30% achieved by call center), significantly improving the efficiency of the appointment scheduling process. We also optimized token usage, reducing costs, and improved system latency for smoother and faster interactions.
